POSTAGE COSTS AND LEAD TIMES
To ensure safe delivery of your items, we send all parcels via Royal Mail using a tracked 48 hour service. This does mean postage costs are higher, but as all our items are handmade and very special to us and we would hate for anything to go missing or be damaged. All parcels are sent well packaged to avoid damage. In the unlikely event that your item(s) arrive in an unsatisfactory condition, please contact us urgently so we can investigate.
Our standard UK delivery charge is £5.95. In stock items are usually dispatched within 48 hours of the order being placed. Please see specific delivery prices and lead times below. Postal costs are based on the total weight of your order.
£5.95 - Orders up to 2kg in weight
£12.95 - Orders totalling 2kg - 5kg in weight, including those with heavy or bulky items such as placemat sets
£18 - Orders weighing 5kg - 10kg
£30 - Orders weighing 10kg - 20kg
IMPORTANT: Orders including Giclée fine art prints, lampshades and cushions - Due to the fact that these bespoke items are not printed and made in our studio, your order may arrive in separate packages and on different dates. If you have any questions regarding this or anything else, please send an email to email@example.com to discuss before placing your order.
As these items are posted direct from the manufacturer, we have included the shipping cost in the selling price, so no shipping charge will be added unless your order also includes other items listed below
Fine Art Prints - Approximate time before dispatch is 2-4 working days. Usually posted using a 24 or 48 hour delivery service.
Cushions and Lampshades - Due to the nature of bespoke lampshades and cushion orders, delivery will take between 5 to 6 weeks from confirmation of order (depending on the date of the month your order is placed and when the next print run is). Should you require a swifter turnaround time please email us at firstname.lastname@example.org to discuss and we will do our utmost to meet your needs.
Stock items - Cards & Wrap, Melamine Placemats, Coasters and Chopping Boards, Cosmetic Bags, Aprons and Tea Towels - Usually dispatched within 2-3 working days.
Personalised Art Prints - We aim to send a first proof within 3-4 working days. After approval of the proof and any changes have been made and approved, we aim to print and post within 2-3 days, although usually this will be quicker. Ideally, please allow 14 days if your order is for a gift. Again, please contact us if you need your item faster and we will do our best to help.