SHIPPING POLICY

Please click on the sections below for our delivery information

Bean and Bemble products are stocked either in our West Yorkshire Studio, or handmade to order * in the UK.  We are a small team and work as hard as we can to dispatch your order as quickly as possible

LEAD TIMES

Stock items - Most products are in stock in our West Yorkshire studio.  These items are usually dispatched within 1-2 working days.

* Made to order items - Lead times will be stated on individual product pages in the "Shipping Information" dropdown.

Urgent orders - If you need your products urgently please get in touch prior to ordering and we'll do our best to accommodate.

UK DELIVERY
  • FREE - Orders over £75
  • Standard Delivery - £3.95
  • Next Day* Delivery - £5.95

We ship UK orders within 1-2 working days of the order being placed.

** FREE standard UK delivery (Royal Mail Tracked 48) will be applied to all orders over £75.  Please note that your basket contents must amount to £75 in value once a discount code has been applied to qualify for free UK delivery.

UK orders have the option of Standard Post - Royal Mail Tracked 48 (2-3 Business days, £3.95) or Next Day Post - Royal Mail Tracked 24 (1-2 Business days, £5.95).

You will receive a dispatch confirmation email with tracking number once your order leaves us. If you need your products urgently please get in touch prior to ordering and we'll do our best to accommodate.

** Please note, offer applies automatically in checkout when the order value, after any discounts or promotions, equals £75 or more.

If you have not received your parcel within 14 days of receiving your dispatch email, please do CONTACT US so we can investigate the issue further for you. 

EUROPE

Due to issues with import charges, we have temporarily turned off European shipping.  If you require European delivery, please order HERE - from our Etsy shop instead as this will calculate your import charges at the checkout.

INTERNATIONAL ORDERS (Deliveries outside the UK and Europe)

IMPORTANT:  Customers will be responsible for any import duties and local taxes.

We ship international orders within 2-3 working days of an order being placed.

Our website will calculate shipping costs at the checkout stage.  Sometimes the system may make an error and overcharge for overseas postage. In the event of an overpayment, we will always refund once the order has shipped.

International postal charges start at £10 and vary by both location and order weight.  We use a combination of Royal Mail and UPS for overseas orders, based on a combination of factors, including the order weight and value.  We always use a tracked service for your peace of mind. We accept that this isn't the cheapest option but it is the safest and quickest.

If you have any questions around international shipping, please contact us by emailing hello@beanandbemble.com.

We are also happy to post to an Aramex / Shop and Ship address if the postal service in your delivery location is unreliable.

You will receive a dispatch confirmation email once your order leaves us. If you need your products urgently please get in touch prior to ordering and we'll do our best to accommodate.

If you have not received your parcel within 14 working days of receiving your dispatch email, please do CONTACT US so we can investigate the issue further for you. 

URGENT ORDERS

If you need your products urgently please get in touch prior to ordering and we'll do our best to accommodate.

OUR PACKAGING AND THE ENVIRONMENT

We try to be as environmentally friendly as possible.  We only use cardboard packaging and paper / cardboard envelopes, with brown paper tape and white tissue paper.  Our coasters are packed in recyclable card boxes.  Our greeting cards are packed with either a plastic free tab, or in compostable cellophane sleeves.  We ask kindly that you please try to recycle or reuse any plastic packaging you may receive, or otherwise please recycle it.  Wholesale or bulkier orders will often be dispatched in packaging reused from orders we receive ourselves.  They may not be pretty on the outside, but we ensure you that the products inside will be gorgeous :)   Sometimes we will reused bubblewrap etc for larger orders, but this is the only exception to our plastic free rule.