FREQUENTLY ASKED QUESTIONS

We accept the following credit cards: Visa, MasterCard, American Express, Maestro.  We also accept Shop Pay, Apple Pay, Paypal and Google Pay.  We only take payment once your order has been shipped.

You can also now checkout with Clearpay whenever you shop with us online. That means you can get what you want now, and spread your payments over 6 weeks.

If you choose Paypal or Clearpay, you’ll be taken to either the PayPal or Clearpay  website, where you’ll be prompted to log in and process your payment.  You’ll then be directed back to our merchant website once your transaction is complete.

CLEARPAY FULL DISCLAIMER:

Clearpay lends you a fixed amount of credit so you can pay for your purchase over 4 instalments, due every 2 weeks. Ensure you can make repayments on time. You must be 18+ and a permanent UK resident (excl Channel Islands). Clearpay charges a £6 late fee for each late instalment and a further £6 if it’s still unpaid 7 days later. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may affect your ability to use Clearpay in the future and your details may be passed onto a debt collection agency working on Clearpay's behalf. Clearpay is credit that is not regulated by the Financial Conduct Authority. T&Cs and other eligibility criteria apply at clearpay.co.uk/terms

Stock items - Most products are in stock in our West Yorkshire studio.  These items are usually dispatched the same or next working day.

Made to order items - Lead times will be stated on individual product pages in the "Shipping Information" dropdown.

Please read the UK and international shipping information for further information.

Bean and Bemble products are stocked either in our West Yorkshire Studio, or handmade to order * in the UK.  We are a small team and work as hard as we can to dispatch your order as quickly as possible.

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INTERNATIONAL SHIPPING (Deliveries outside the United Kingdom)

IMPORTANT:  Customers will be responsible for any import duties and local taxes.

Sometimes. For small orders, such as a single greeting card, we use Royal Mail standard service.  For larger orders, we use a  tracked Royal Mail postal service which will show when the item has been delivered.  You will receive any relevant tracking numbers in the dispatch email.

Yes.  You can place an order as a guest with no obligation to create an account.  We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.  It’s quick and easy to create an account. Just scroll to the bottom of our website and add your email into the Newsletter sign up box.  We will not spam you with hundreds of emails, but will send you updates and special offers from time to time.  You can unsubscribe at any time.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@beanandbemble.com just in case there’s a problem with your order.  Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel.  Please accept our apologies if your order is cancelled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is often only a short amount of time between when you place your order and when we start processing it.  If you contact us straight away after ordering, via hello@beanandbemble.com, we may be able to cancel your order before it’s processed.  This is especially important if your order includes custom designs or custom made items.  Once we are in the process of designing or making your order, unfortunately we are unable to offer a refund.

Where is my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For more information, please visit our "Returns and Exchanges" page.

If you need to amend your order you will need to contact us. We can only amend the order is if hasn’t already been sent the warehouse for processing. Please email hello@beanandbemble.com to discuss any changes as soon as you notice a mistake with your order and we will hopefully respond prior to dispatch.

Yes absolutely!  Our products make great gifts.  If you would like your order shipped straight to the gift recipient, please add their address as the shipping address, and provide the billing address seperately.  We can gift wrap your order too - please click here for more information!

Yes we do.  Please click here to order a digital gift card.

Yes absolutely!  Our products make great gifts.  If you would like your order shipped straight to the gift recipient, please add their address as the shipping address, and provide the billing address seperately.  We can gift wrap your order in a choice of beautiful Bean and Bemble paper, and even add a greeting card with your own personalised message inside!  - please click here for more information!

Due to the variability of computer and printer settings, we can not guarantee an exact colour match between the actual colour of our products and the colour as seen on-screen.  We also cannot guarantee a perfect colour match between different product types across the same collection.  They will always be very similar, but rarely an exact match.  If this concerns you, please contact us and we can try photograph the items together (only possible with stock items).

All our items are handmade, and handmade items, by nature, have very slight imperfections.  Although we are very thorough in our quality checks, there may be slight inconsistencies based on the creative nature.  For example, should you order some coasters or tea towels now and then again in 6 months, we cannot guarantee a 100% colour match.

Our textile items (including bags, oven gloves, aprons and tea towels) are machine washable at max. 40°c / Do not tumble dry / Wash dark colours separately.

We recommend ideally washing at 30°c and drying them flat and away from direct sunlight.

Our Melamine products are Stain Resistant and Heat Resistant to 160°c

Please only Wipe Clean with a soft cloth.  Please do not soak.

Not dishwasher safe.

RETURNS:

For items other than those indicated below, if for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please ensure that the goods are returned in perfect saleable condition, in their original packaging, and with invoice as proof of purchase within 14 days of receipt to:  Bean and Bemble, 25 Archbell Avenue, Brighouse, West Yorkshire, HD6 3SU

Our returns policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If a personalised print arrives with the wrong information where the customer has emailed the wrong details, we will re-print for 30% less than the original cost price.  If we have made a mistake with the spelling or details on the print, please let us know and we will re-print it for free.  If the item does not arrive, please let us know ASAP via the contact page or email.

Several types of goods are exempt from being returned:

NON-RETURNABLE ITEMS:

Cushions and Lampshades that have been “Handmade to Order” unless faulty - if you are concerned about colour matching, please contact us to discuss this before placing your order and we can try arrange for a colour sample to be sent out.  We cannot guarantee products will look exactly as you see on screen due to colour calibration differences.

Personalised prints

Gift cards

Sale, 'Sample sale', 'Seconds' and seasonal products (eg. Christmas stock)

Downloadable products

To complete your return, we require a receipt or proof of purchase.  Please reply to your confirmation email letting us know what and why you would like to return a product(s) before sending it back.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or our carriers error.

Any item that is returned more than 14 days after delivery

REFUNDS (If applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (If applicable):

If you haven’t received a refund yet, first please check your bank account again.

Next, please contact your bank or credit card company.  There is often some processing time before a refund is completed.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@beanandbemble.com and we will look into the issue.

FAULTY GOODS

We inspect all our products thoroughly before dispatch and have high quality control.  However, if you have received your order and an item is faulty or appears to have been damaged in transit, please contact us within 14 working days of receiving the item so we can arrange for a replacement.

EXCHANGES (If applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@beanandbemble.com and we will exchange your item providing we have stock.

To return a product after speaking to us via email, please mail it (within 14 days) in the original packaging to:  Bean and Bemble, 25 Archbell Avenue, Brighouse, West Yorkshire, HD6 3SU

Unless defective, the buyer is responsible for paying for the shipping costs for returning the item.  Shipping costs are also non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note that Bean and Bemble cannot assume any responsibility for return packages that are lost, stolen, or mishandled, so please ensure you choose a tracked and signed-for service to return your items and retain the tracking numbers for reference.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@beanandbemble.com with the details.  We’ll respond within 48 hours.

This depends on the carrier or shipping method that you choose when returning your item.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.