RETURNS AND EXCHANGES
For items other than those indicated below, if for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please ensure that the goods are returned in perfect saleable condition, in their original packaging, and with invoice as proof of purchase within 14 days of receipt to: Bean and Bemble, 25 Archbell Avenue, Brighouse, West Yorkshire, HD6 3SU
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If a personalised print arrives with the wrong information where the customer has emailed the wrong details, we will re-print for 30% less than the original cost price. If we have made a mistake with the spelling or details on the print, please let us know and we will re-print it for free. If the item does not arrive, please let us know ASAP via the contact page or email.
Several types of goods are exempt from being returned:
Cushions and Lampshades that have been “Handmade to Order” unless faulty - if you are concerned about colour matching, please contact us to discuss this before placing your order and we can try arrange for a colour sample to be sent out. We cannot guarantee products will look exactly as you see on screen due to colour calibration differences.
Sale, 'Sample sale', 'Seconds' and seasonal products (eg. Christmas stock)
To complete your return, we require a receipt or proof of purchase. Please reply to your confirmation email letting us know what and why you would like to return a product(s) before sending it back.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or our carriers error.
Any item that is returned more than 14 days after delivery
REFUNDS (If applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (If applicable):
If you haven’t received a refund yet, first please check your bank account again.
Next, please contact your bank or credit card company. There is often some processing time before a refund is completed.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we will look into the issue.
We inspect all our products thoroughly before dispatch and have high quality control. However, if you have received your order and an item is faulty or appears to have been damaged in transit, please contact us within 14 working days of receiving the item so we can arrange for a replacement.
EXCHANGES (If applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at email@example.com and we will exchange your item providing we have stock.
To return a product, please email us request our return address if you do not have it.
Unless defective, the buyer is responsible for paying for the shipping costs for returning the item. Shipping costs are also non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please note that Bean and Bemble cannot assume any responsibility for return packages that are lost, stolen, or mishandled, so please ensure you choose a tracked and signed-for service to return your items and retain the tracking numbers for reference.