Tranquillity Gift Box

About the items in this set:

Tea Towel  -  All our tea towels feature the 'Bean and Bemble - Made in the UK' logo in the corner, and a washing instructions label.  Our 100% premium quality cotton tea towels are handmade in the UK by a family run business and finished to the highest standard.  They are super absorbent and perfect for everyday use and feature a loop for easy hanging.

Dimensions: 69cm x 46cm  -  100% 300gsm thick cotton  -  Hanging Loop  -  Handmade in the UK  -  Hand or machine wash up to 30°c / Do not tumble dry / Wash dark colours separately

Oven Glove  -  With a different design front and back, these oven gloves will certainly add the wow factor to your kitchen.  Features the Bean and Bemble logo, sewn in care label and handy hanging loop.

100% Cotton  -  Hand or machine wash up to 30°c / Do not tumble dry / Wash dark colours separately  -  Heatproof and meets the latest PPE UK regulations.

Mini Cheese Board  -  They are perfect for just about everything, from garlic and herb chopping, to cutting up lemons and limes for your G&T.

Dimensions: 23cm x 17cm x 4.8mm thick   -  Heat Resistant to 160°c   -  Handcrafted in the UK using sustainable materials   -  Wipe Clean (Please do not soak - not dishwasher safe)   -  Satin Matt Finish

Add-On items:

(Optional) Apron with Pocket  -  Bird Print Patterned Apron.  Our 100% cotton premium quality aprons are handmade in the UK by a family run business and finished to the highest standard.  Coordinating black straps with a D ring to adjust the neck size.  Front Pocket.  Digitally printed design.  All our aprons feature the Bean and Bemble logo and sewn in care label.

Dimensions: 84cm x 64cm  -  100% Cotton  -  Handmade in the UK  -  Hand or machine wash up to 30°c / Do not tumble dry / Wash dark colours separately

(Optional) Greeting Card  -  If you wish, please choose to add a matching greeting card.  We can either send this blank for you to add your own message, or print a personalised message inside for no extra charge.  If so, please just email us the details after placing your order, to hello@beanandbemble.com

LEAD TIMES

Stock items - Usually dispatched the same or next working day.

Made to order - Lead times will be stated on individual product pages.

POSTAGE COSTS

INTERNATIONAL DELIVERY (DELIVERY OUTSIDE THE UNITED KINGDOM)

OUR PACKAGING AND THE ENVIRONMENT

RETURNS:

For items other than those indicated below, if for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please ensure that the goods are returned in perfect saleable condition, in their original packaging, and with invoice as proof of purchase within 14 days of receipt to:  Bean and Bemble, 25 Archbell Avenue, Brighouse, West Yorkshire, HD6 3SU

Our returns policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If a personalised print arrives with the wrong information where the customer has emailed the wrong details, we will re-print for 30% less than the original cost price.  If we have made a mistake with the spelling or details on the print, please let us know and we will re-print it for free.  If the item does not arrive, please let us know ASAP via the contact page or email.

Several types of goods are exempt from being returned:

NON-RETURNABLE ITEMS:

Products that have been “Handmade to Order” or "Printed to Order", unless faulty - if you are concerned about colour matching, please contact us to discuss this before placing your order and we can try arrange for a colour sample to be sent out.  We cannot guarantee products will look exactly as you see on screen due to colour calibration differences.

Gift cards

Downloadable products

To complete your return, we require a receipt or proof of purchase.  Please reply to your confirmation email letting us know what and why you would like to return a product(s) before sending it back.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or our carriers error.

Any item that is returned more than 14 days after delivery

REFUNDS (If applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (If applicable):

If you haven’t received a refund yet, first please check your bank account again.

Next, please contact your bank or credit card company.  There is often some processing time before a refund is completed.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@beanandbemble.com and we will look into the issue.

FAULTY GOODS

We inspect all our products thoroughly before dispatch and have high quality control.  However, if you have received your order and an item is faulty or appears to have been damaged in transit, please contact us within 14 working days of receiving the item so we can arrange for a replacement.

EXCHANGES (If applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at hello@beanandbemble.com and we will exchange your item providing we have stock.

SHIPPING:

To return a product, please email us request our return address if you do not have it.

Unless defective, the buyer is responsible for paying for the shipping costs for returning the item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note that Bean and Bemble cannot assume any responsibility for return packages that are lost, stolen, or mishandled, so please ensure you choose a tracked and signed-for service to return your items and retain the tracking numbers for reference.

OUR MELAMINE PRODUCTS

For our melamine range of products; which currently includes coasters, placemats and cutting boards, our manufacturers use a sustainably forested Eucalyptus Board which is 100% PEFC certified and 100% formaldehyde free.  This ensures we provide the needs of the present, without compromising the needs of the future.  The cork used on the back of our placemats and coasters is also sustainably farmed in Portugal. All of our materials are sourced as close to the UK as possible, aiming to reduce our carbon footprint as much as possible.

Rejects and off cuts are used to fuel a local power station, instead of using coal power.  Wood dust goes towards compost.  The backing paper on the cork is used in packing goods for despatch.

OUR TEXTILE PRODUCTS  (tea towels, aprons, tea towels and bags)

Our UK based textile manufacturer take their environmental responsibility very seriously and do everything they can to reduce waste and keep production clean.  The reactive inks used not only allow us to achieve vibrant colours that jump off the shelf, they also boast superior rub and wash fastness and conform to Oeko-Tex standard 100, meaning they contain no harmful chemicals.  Additionally, we are certain that all of the materials used in the production of these inks are synthetic; they do not contain any animal products and have not been tested on animals.

Our 100% cotton fabrics are sourced direct from a BCI registered mill in Pakistan.  As part of the digital printing process, fabrics are washed at up to 70 degrees to remove any preparation solution and unfixed dyes.  The waste water is then processed through an effluent plant and released back to public water treatment processing plants.

OUR PACKAGING

Bean and Bemble products will be supplied to you beautifully yet sustainably packaged with our branded belly band, swing tags, label or box, ready for your customers to purchase.  We ensure packaging is kept to a minimum without compromising on style, and always use recyclable paper and card for our postal packing materials.

All our branded packaging is manufactured right here in the UK too, including the compostable cellophane sleeves we use for our greeting cards to offer protection from fingerprints.  If you would prefer your cards to be supplied without sleeves, please just let us know.  We always try to source our packaging as close to home as possible.  Orders will usually be sent out in plain brown packaging - yes it isn't as glamorous as we'd like, but it's much easier to recycle!  We even use brown paper parcel tape instead of plastic to seal the package!

As a small business, we look for innovative solutions to help us reduce waste, like reusing supplier shipping boxes for wholesale or larger orders - so we're sorry if your order arrives looking a little battered ;) we promise the contents will be totally gorgeous!